“I’ve seen countless businesses lose sales to poor review management and bad AI replies. That’s why I built Replystone, perfecting the fine art of turning every review into revenue.”
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Your competitors already know it: Review responses can make or break a sale. Review management is not just optional anymore, it’s essential for reputable businesses.
When customers see thoughtful responses to reviews, conversion rates jump up by to 16%². Don’t let another day of silence cost you customers.
Our expert team turns your review section into a powerful sales engine, so you are not missing revenue.
Your customers can spot AI from a mile away. Generic AI responses don’t just fail to convert – they actively damage trust.
Our expert team crafts authentic, strategic responses that build relationships and drive sales. You will never have to worry about responding again.
Here are 7 reasons why you shouldn’t use AI to respond to reviews.
No training. No software to learn. No daily monitoring. While you run your business, our experts handle every aspect of your review management.
Optionally, we escalate and notify about critical reviews that need your attention.
89% of customers read responses to negative reviews.
Our expert team transforms tough feedback into trust-building moments that showcase your commitment to customer satisfaction. While competitors hide from negative reviews, we help you turn them into opportunities.
Stop flying blind with your customer feedback. Our expert analysts transform your review data into actionable growth strategies. From sentiment trends to competitive intelligence, we deliver insights that drive real business decisions.
No generic templates. No obvious outsourcing.
We learn your brand voice, follow your custom instructions, and respond in any language your customers use. The result? Authentic responses that build trust and reflect your brand perfectly.
Reviews aren’t just feedback – they’re marketing opportunities. Our expert team crafts responses that subtly promote new products or align with seasonal campaigns. While others simply apologize or say thanks, we turn every interaction into a chance to grow your business.
Learn more about Campaign-Driven Responses (CDR) and Subtle Product Mentions (SPM) that drive sales for our clients.
Let the guidelines of review platforms work FOR YOU.
We automatically flag spam reviews, negative reviews with inappropriate language and ads for your competitors. Such reviews break platform policies, and we can make those policies work for you. Learn how to remove negative reviews.
Use our self-service onboarding to get started. Optionally hop on a call to go through it with our team.
Sit back and relax as we handle your reviews.
Get detailed reports and understand your customers.
All features
Our service works for businesses of all sizes and shapes.
You can always up- & downgrade. If you are not satisfied, we issue a refund within 14 days. Full money-back guarantee.
or $249/mo billed monthly.
or $399/mo billed monthly
or $599/mo billed monthly
All prices in USD. No VAT applicable due to Austrian law (Kleinunternehmerregelung) according to § 6 Abs. 1 Z 27 UStG.
Agencies and enterprises: We support custom solutions, custom volumes, custom reporting intervals or custom agreements. Additionally, we offer a fully white-labelled service for agencies. To learn more, please contact us.
Frequently asked questions
Do real humans respond to my reviews?
Yes. Put simply, instead of relying on AI like traditional review management tools, we use an AI-assisted approach. Basic outlining is done by AI, but the actual review is written by trained experts of our team.
Once you sign up, you’ll have a dedicated agent assigned, who oversees all responses, crafts a custom review management strategy and regularly updates the strategy. So we have multiple team members overseeing your success.
How can I trust a third-party to respond to my reviews?
Letting someone else respond in your name sounds scary. We get it.
But rest easy, we are professionals and seek long-term partnerships. When you grow with our service, we grow too. It’s in our best interest to maximize the positive impact of using our service for you.
If you are unsatisfied, we’ll issue a full refund within the first 14 days after sign up.
How will you respond to negative reviews?
It’s more complex than you might think.
So first, we’ll check if the review is in line with the platforms policy. In case it uses inappropriate language or is clearly an ad for a competitor, we’ll have it removed by the platform.
In case it’s valid, it goes directly to your dedicated agent. From here, we’ll go with one of two solutions:
1. We are confident we can turn this review into a positive one, or at least damper the negative effects, by responding professionally and maintaining your brand voice. We will use all resources available to defend your business against any claims.
2. We’ll escalate the issue with your customer support team via Slack, Discord, email, etc. This way, we attempt to resolve the customers problems with you together. Note, we might not be able to keep up the 24/48 hours timeframe when waiting for your response.
Nevertheless, in both scenarios, we will make sure to minimize the negative effects on your business. Any observations of negative reviews will be summarized in the detailed sentiment report.
