How to invite someone to help manage your Trustpilot profile

Managing your Trustpilot profile can feel overwhelming, especially when you’re trying to keep up with customer reviews and feedback. Responding to every review is tough, or you just need help handling your inbox more efficiently.

You’re not alone—many businesses struggle to maintain a strong online presence without overextending their resources.

We know how challenging it can be to manage your Trustpilot business account by yourself.

That’s why we founded Replystone. We are a full Done-For-You Review Management Agency. We take care of your reviews on Trustpilot including crafting strategic responses, creating detailed sentiment / competitor reports and escalating negative reviews, ultimately boosting sales. You can focus on your business, while we take care of your reviews. No new tool to learn, no generic AI responses that hurt your reputation, just experts helping you grow.

In this article, we’ll walk you through simple steps to add a new user and set the right permissions. Let’s get started!

Steps to invite a new user to manage your Trustpilot profile

Inviting someone to manage your Trustpilot profile can streamline your business operations. Let’s walk through the steps to add a new user effectively.

1. Log into Your Trustpilot Business Account
   Start by signing in with your email address or Google account on Trustpilot for Businesses. Ensure you’re on the correct business profile, especially if you manage multiple profiles.
2. Navigate to the Business Settings
3. Click on your profile page and select “Business Settings” from the discovery bar. This section allows you to customize your public profile settings and manage user access.
4. Access the User Management Section
   In the settings menu, find and click on “User Management.” Here, you can view existing users and add new ones to your Trustpilot business account.
5. Invite a New User
   Click the “Invite User” button. Enter the email address of the person you want to add. Make sure the email isn’t in your spam folder to prevent invitation issues.
6. Set Permissions for the New User
   Choose the appropriate permission level, such as responding to reviews or accessing analytics. Selecting the right permissions ensures that each user has the tools they need without compromising your business profile. When inviting your Replystone manager, the review manager role is sufficient as we only need to respond to reviews.
7. Send the Invitation
   After setting permissions, click “Send Invitation.” The new user (or our agent) will receive an email with instructions to join and manage your Trustpilot profile.
8. Confirm the Invitation
   Once the invitee accepts the invitation, verify their access by checking the user list. Ensure they can log in using their preferred method, like an Google account.

By following these steps, you can efficiently add team members or Replystone to handle your Trustpilot reviews and enhance your online reputation.

Requirements for Adding a New User

Note that the free Trustpilot tier allows only one user per domain. In order to set up Replystone properly, consider upgrading to a Trustpilot paid tier. We don’t need API access or any higher tier features than the plus tier. If you are on the Trustpilot free tier, message your Replystone agent to discuss how to proceed.

To add a new user to our Trustpilot business profile, we must have an existing profile and ensure we hold admin access. Each person we invite needs a valid email address to receive their invitation.

They must be logged into their email accounts to accept the invitation, which helps prevent it from ending up in their spam folder.

Users should accept the invitation promptly to gain access to our business profile. It’s essential that the invitees have the necessary permissions to respond to reviews effectively.

We set clear roles for each invited user to manage our Trustpilot business profile efficiently. Assigning the right permissions helps us and our agency agents respond to reviews promptly.

This approach keeps our public profile settings secure and our business profile well-managed. Proper permission management makes sure our team collaborates smoothly and maintains active engagement with our customers.

Conclusion

Managing your Trustpilot profile effectively can boost your business reputation and build customer trust and boost sales.

Do you struggle with handling responses to your reviews?

Consider checking out Replystone. While you focus on your business, we take care of your customer reviews.